Work Experience : 52 Months

Tata Consultancy Services

• Subject matter expert on Enterprise Class IT Infrastructure Monitoring Systems including SolarWinds, Microsoft SCOM & ManageEngine OpManager.
• Responsible for understanding client’s IT Infrastructure monitoring requirements and providing solutions to the client to ensure minimal downtime & business continuity for end users of client.
• Helped implement process improvement using systematic improvement plan with the help of Lean Management in the projects.
• Created data flow diagrams and design documents for different Enterprise Class IT Infrastructure Monitoring Systems.
• Improved productivity & efficiency of handling E-mail alerts by NOC team which resulted in cost savings of $82386 per year & better Mean Time Between Failures (MTBF) of monitored devices.
• Integrated monitoring tools alerts with ServiceNow event management for increasing efficiency of handling alerts.

Positions of Responsibility

• Coordinator, Prep Club, IIM Amritsar
• Single Point of Contact (SPOC), Enterprise Monitoring Tools Team, TCS
• Member, Entrepreneurship Development Cell, JECRC College

Achievements

• Awarded with “On the Spot Award” twice for designing & deploying monitoring projects for the clients in Tata Consultancy Services Ltd.
• Awarded with “Service and Commitment Award” for exemplary dedicated services in Tata Consultancy Services Ltd.
• Secured 17th State Rank & achieved 93rd Olympiad Rank in International Olympiad of Mathematics organized by Mathematics Olympiad Foundation, Silver Zone.
• Awarded Best Auxiliary Role Player in Toastmasters Club, TCS.