Work Experience : 56 Months

Tata Consultancy Services

• Proactively monitor different automated AutoSys based batch jobs and act in case of any discrepancy.
• As a Problem manager, spearheading analysis of the recurrent defects/failure and documenting root cause of the same.
• Collaborating with the clients and other internal teams to explore and deliver a robust solution to the defects.
• Providing ideas to automate some manual process to reduce human effort.
• Handling a team of 6 associate and monitor the performance in terms of technicality and providing require inputs to improve.

Achievements

• Got appreciation certificate for reducing 75% of incidents for clients through problem management.
• Got appreciation certificate for involving multiple tracks and providing automation ideas which massively reduced human efforts.